All you need to know about payment. 

Monthly plans 

Smaply paid monthly accounts – Basic, Pro – differ with regard to features and number of projects allowed. 

These accounts are based on monthly subscription. In your account settings you can upgrade, downgrade or cancel your account whenever you want, depending on what features you need. 


Access payment details and invoices

Monthly plans can be paid via credit card. Your card will be automatically charged each month unless you cancel your account. 

The account's admin can access and change the payment details including invoices in the account settings – just move to the upper right corner of your dashboard to access your user settings:

  1. Open your user settings in the upper right corner of your dashboard
  2. On the right hand side you'll find all the information related to your payment
  3. Within Manage subscription menu, you can:
    • Update account and payment info
    • Cancel your subscription
    • Select another plan to upgrade or downgrade

Here you can also change your credit card details as well as the email address that should receive the monthly invoices.

Please keep in mind your invoices could be a bit delayed. It usually it takes about 24 hours for the payment to be settled and for us to send out the invoice. If you don't receive it within 1-2 days, please drop us a line at [email protected]

Change payment methods and credit card details

To change your payment methods and credit card details, go to your account settings and choose manage subscription menu point:





Annual plans and payment

If you plan to use Smaply for a longer period of time (6+ months) we're happy to generate an individual offer for you which you can then pay once via credit card or bank transfer. Please fill out this form and our Sales team will reach out you or just drop us a line to [email protected] if you're interested.

Annual plans can be paid through a single payment via credit card or bank transfer. 


Currencies

We do take other currencies than Euro. If your credit card doesn't allow foreign transactions, you may have to call the company to let them know that you're making the purchase. Don't hesitate to get in touch with our Sales team if you have any further questions via [email protected].


Payment problems

If you have any problem or issue with your payment and you cannot proceed with the checkout process, please drop us a line at [email protected] 

It might also be helpful to try out the following steps:

  • refresh your page
  • try with another browser
  • check your adblocker
  • check your firewall
  • log out and in again to Smaply

If you still experience payment issues, please contact us at [email protected]