Knowledge base

Smaply Classic (legacy product – not current version) (6)

This helpdesk refers to Smaply Classic (app.smaply.com), not the current version of Smaply (smaply.app). Smaply Classic will be shut down on November 30, 2025.

General (8)

Feature overview
Rich Text Editor and emojis
Roadmap and release notes

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Journey maps (20)

Journey map cheat sheet
Journey map design
Templates and examples

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Personas (5)

Creating a persona
Personas on journey maps
Multiple personas / journeys on one journey map

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Stakeholder maps (2)

How to create stakeholder maps with Smaply
Create, change and delete stakeholders

Exports and collaboration (3)

Exports types
Sharing read-only journey maps
Comment mode

Organization settings & project management (5)

Multi-user management
Project management in Smaply
Project dashboard

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