General

Feature overview
Smaply enables teams to digitize, centralize and standardize their customer experience insights. With Smaply you can create journey maps, personas and stake...
Tue, 15 Feb, 2022 at 12:53 PM
Rich Text Editor and emojis
The rich text editor enables you to highlight specific things on your personas or journey maps. Here are some features that will help you to get out the mos...
Mon, 11 Oct, 2021 at 5:40 PM
Roadmap and release notes
We use agile ways of working and apply co-creative methods to develop our tools in close collaboration with our users. On our roadmap and release not...
Tue, 11 Oct, 2022 at 2:43 PM
Image gallery
You can use the image gallery feature, when you add storyboard lane to your journey map, or add image element to your persona. Image gallery on journey...
Mon, 11 Oct, 2021 at 5:21 PM
Switch interface language
You can currently use Smaply in three languages, the default language is English. You will find a click guide on how to switch the language to German, Spani...
Wed, 28 Sep, 2022 at 5:04 PM
Supported browsers
Smaply works in the following browsers: Chrome 92+ Microsoft Edge 96 Firefox 94+ Safari 13.1+ Unfortunately we can't support Microsoft Interne...
Thu, 3 Feb, 2022 at 1:00 PM
Confirmation email
If you or your colleague did not get the confirmation email it might be due to two reasons: the email has landed in the spam folder your firewall is pret...
Mon, 11 Oct, 2021 at 5:35 PM
Reset password
Forgot your Smaply password? No worries, we got you covered.  Please just go to https://app.smaply.com/users/password/new and enter the email address yo...
Mon, 11 Oct, 2021 at 5:35 PM
Recovering parts of a journey map that have been deleted
Unfortunately there is no easy way to recover individual projects after they've been deleted. This is mainly due to our very strict data privacy reg...
Fri, 12 Mar, 2021 at 12:08 PM
Canceling a subscription
You can cancel your account anytime, without any additional cost. Cancel a paid subscription Monthly subscription Annual subscription End of trial ...
Mon, 10 Jan, 2022 at 11:54 AM