Smaply enables teams to digitize, centralize and standardize their customer experience insights. With Smaply you can create journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports.
With our training program we help you to understand and apply human-centered approaches. In customizable modules, including lectures, Q&A sessions and exercises, we provide you with the skills you need along the journey mapping process.
Detailed feature list
LANES AND ELEMENTS
EXPORTS AND SHARING
TEMPLATES, ICONS, IMAGES
IMPORTS AND INTEGRATIONS
Frequently asked questions
I am currently using Miro (Mural, Lucidchart, Excel ...), so I don’t need Smaply, right?
Whiteboard tools like Miro, Mural, or Lucidchart are useful in a very specific moment: the workshop. Being creative, messing around with ideas, preparing drafts and sketches. Smaply comes into play if you afterwards want to bring your results to a level everybody can grasp: The core idea of Smaply is to standardize and centralize journey maps and make CX insights accessible across teams. Unlike whiteboarding tools, Smaply helps you create a repository of insights and therefore makes your maps a management tool.
How can I involve my stakeholders in the process?
Stakeholders can contribute on many different levels: invite them as co-editors with specific access levels and user roles; share a view-only version of your current status with them; invite them to give feedback through comment mode, or create different types of exports for workshops or presentations.
Let's talk data security!
Based in Austria, development is kept in-house, ensuring we commit to the highest European data security standards (GDPR). We use 256-bit SSL encryption at all times, officially certified by Symantec. Billing information is never stored on our servers and is securely handled by Braintree Inc., which is also trusted by companies such as Airbnb or Dropbox.
Learn more about our security and privacy policies on https://www.smaply.com/security-privacy.
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Use the product card attached to this helpdesk entry to give your team, boss, or client an overview on the most important Smaply features.
If you want to learn more about how to use Smaply in your case, drop us a line at firstname.lastname@example.org – our team is looking forward to discussing how Smaply can be embedded in your project or organization!