You can use the file lane to attach relevant documents to support each step of your journey map. How to use a file lane Create a new lane “File l...

The separator lane helps to structure entire journey maps or smaller pieces of information in a comprehensive way. A separator is a visual aid t...

These icons help to visualize the channels that affect a persona’s experience at a specific step. A channel lane helps us understand cross-channel experienc...

Backstage lanes help to visualize processes that are connected to a specific step of the customer journey and that are not, or only partly, visible to the c...

A live data lane allows you to connect a step to an external source of data like a Google Spreadsheet. You are able to connect each step of a journey map to...

The journey map link lane allows you to connect a step with related journey maps. You can use this lane to zoom into a detailed journey of a particular step...

You can reorder, show and hide lanes on your journey maps as you like.  Please keep in mind that anything you do will also influence the exports. This also...

Copy existing journey maps within and between projects to fasten up your work when you’re creating journey maps that are very similar. Modifying a copy i...

Jira lane allows you to connect a step with related Jira issues. You can use this to work with your Jira issues right on the journey map and synchronize it ...

The dramatic arc illustrates the level of the persona's engagement at each step. It helps to reflect on the pace and rhythm of an experience. What dra...