You're new to Smaply? Scroll down for some useful resources that will kickstart your work with the tool.
(This page will show you the big picture. If you want to learn more about specific Smaply features, use the search field above to learn more.)
- Video tutorials: how to work with Smaply
- Cheat sheets
- Example journey maps
- Online course about the methods
- Tool demo
Video tutorials: how to work with Smaply
How to create a journey map in Smaply
Smaply's journey map editor enables you to create professional journey maps in seconds. Add different types of lanes to customize your journey map, link your maps together to build a repository and collaborate with your team.
How to create a persona in Smaply
Customize your persona template and visualize just the characteristics that are relevant in your case. Add images, numbers, quotes and much more to create empathy with your persona.
How to create a stakeholder map in Smaply
A simple drag and drop editor helps you to quickly draft a stakeholder map. Create different types of stakeholder maps, filter based on your focus and export for workshops.
Download these cheat sheets und use them as reminders: print them and put them onto your desk, or share them with your team.
- Cheat sheet: the basics of journey maps
- Cheat sheet: the basics of personas
- Cheat sheet: the basics of stakeholder maps
Example journey maps
When getting started, learning from others and looking at some examples can be a helpful step.
Here come example journey maps for you to see what types of maps you can create – high-level or detailed maps, different types of information, different visualizations.
Online course about the methods
Learn how to innovate customer experience using journey maps, personas, and stakeholder maps – in 3 hours and for free.
In this course we take look at the methods behind Smaply: what are journey maps, personas, stakeholder maps? What are they useful for, how can they be applied? Read, watch, listen, and just benefit from hands-on recommendations.
The course offers materials for different types of learning preferences, like:
- Video tutorials
- Deep-dive sessions
- Examples and practitioners' stories
- ... and much more
Personal tool demo
If you have very specific questions on how to use Smaply or how to bring service design software to your organization, we'll be happy to give you a personal demo – just drop us a line to firstname.lastname@example.org.