A simple text lane allows you to describe each step in more detail than a title lane. Like a title lane, you can also highlight specific steps with background colors.
What to use text lanes for
Text lanes can be used to further describe a persona's experience, e.g. through
What exactly is happening?
Data you already have to back up this step, sho the journey map becomes more and more research-based
What's a current issue at this step? What's going wrong, what's breaking the experience?
How could you improve this step?
What are the insecurities of this step? E.g., is the step assumption-based because there is not enough data?
- "Jobs to be done"
A job to be done helps you empathize with the persona. It's phrased as the following: When ... I want to ... so I can ...
- "Time period"
How much time does this step take? Is it repeating several times?
What does the user really need in this moment?
What does the user wish to have in this moment?
- "Risks and opportunities"
What could make or break the experience if you make changes?
- "Research insights"
What can you learn from your own or third party research (e.g., psychology, UI design, ...) about this experience?
- "Links to other documents"
Besides the file lane you can also use the text lane to add files and descriptions of the files
With the rich text editor you can write bold text, create a bullet point list, choose a larger font size, or mark up specific text parts in bright yellow.
Clear text lane content
To clear the content of a text lane:
1. Click on the avatar of the persona in the respective text lane
2. Select clear data
Delete single field in text lane
To delete a lane:
1. Click in the text field you want to delete
2. Use the trash icon on the lower right corner of the editor to delete the content