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• Lane types: steps

• Lane types: outline

• Lane types: stages

• Lanes: move, pin, show & hide, delete lanes

• Lane types: text lane

• Lane types: storyboard

• High-level journey maps and zoom maps

• Journey map design

• Lane types: emotional journey

• Lane types: file lane

• Journey Map Cheat Sheet

• Lane types: separator lane

• Lane types: channel lane

• Lane types: backstage lane

• Journey map management: duplicating/copying journey maps